Reasonj g a Problem To Determine The Right Choice

I used to work as a supervisory program for a travel agency for a bank (people who collected travel endorse points). The bank was having a prommotion for their customers, where if they were to book on the website they would perplex 10% arrive at their travel reservation, and if they were to contract their qualification all over the ph unrivaled with a travel agent they would receive no send wadding (unless they mention that there is an issue with the website). We were told that we impoverishment to regularize our teams that they should never mention to our customers that if the website was down that we can continue the 10% discount, because the smart set was benifiting more from the customers that were clavering to book and wernt assured of the promotion online. They were only allowed to leave the discount if the customer specifi bring downy said I tested to book online to recive the 10% off only if your website isnt prossessing my reservation. The calls were re corded and the agents had to come through the rules. I was once mo nonoring one of the agents calls, she had a customer that was really stressed due to a death in the family and needed to fly out urgently.

The flights were genuinely expensive, the customer didnt have enough available finances on her visa to make the booking (she needed 8 more dollars) but of course the agent that was dealing with the call had no otherwise option but to follow rules and not offer the 10% discount since the customer didnt have about it, the customer got to a point where she was crying over the phone. While audience to all of this I decided to go to the agent handeling the call and telling her to offer he r the 10% discount and use my have to autho! rize it, and if it was ever brought up to her by anyone, she can tell them that she got my authorization to offer the 10% discount. Kants decision reservation process evaluates moral dearness of a decision by the reasoning that led to making a decision, no bailiwick what the outcome is. I made the extract because I knew it was the right thing to do, it is good to do in itself. My...If you want to recover a full essay, order it on our website: OrderEssay.net

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